Privacy Policy for Review RX Reputation Management

Effective Date: May 13, 2026

Last Updated: May 13, 2026

At Review RX Reputation Management (“Review RX”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of the personal information of our clients and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website [www.reviewrx.ca] or use our reputation management services.

1. Accountability

Review RX is responsible for the personal information under our control. We have designated a Privacy Officer to ensure compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information necessary to provide automated review acquisition and reputation management services.

From Clients (Business Owners): Name, business name, business address, email address, phone number, and payment information (processed securely via Stripe).

From Client Customers (for Review Requests): Name, email address, and phone number. This data is provided by our clients via CRM integration or manual upload for the sole purpose of requesting Google reviews.

Automatically Collected Data: IP address, browser type, and usage data via cookies to improve website performance.

3. Purpose of Collection

We collect and use personal information for the following purposes:

To provide and manage our reputation management software and services.

To send automated review requests via SMS and email on behalf of our clients.

To respond to customer reviews using AI-assisted tools.

To process payments and manage client accounts.

To comply with legal and regulatory requirements (e.g., A2P 10DLC compliance).

4. Consent

By using our services or providing information, you consent to the collection and use of information as outlined in this policy. For SMS services, we obtain express "opt-in" consent before sending any automated messages. Review RX does not sell or share your opt-in consent or phone numbers with third parties for marketing purposes.

5. SMS & Text Messaging Privacy

As a provider of SMS-based review requests, we adhere to strict carrier requirements:

No Sharing: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Opt-In Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services (e.g., Lead Connector/Twilio).

Opt-Out: Recipients may opt out at any time by replying "STOP" to any text message.

6. Disclosure to Third Parties

We only disclose personal information to third-party service providers who assist in our operations, such as:

Payment Processors: Stripe (for secure billing).

Communication Providers: HighLevel/Lead Connector (for email and SMS delivery).

Personalization Tools: Nifty Images (for personalized review request images). These parties are contractually obligated to protect your data and use it only for the services they provide to us.

7. Safeguards & Retention

We implement commercially reasonable technical and administrative safeguards to prevent unauthorized access, loss, or theft of data. We retain personal information only as long as necessary to fulfill the identified purposes or as required by Canadian law.

8. Your Rights (Access & Correction)

Under PIPEDA, you have the right to:

Access the personal information we hold about you.

Request corrections to inaccurate or incomplete data.

Withdraw consent for data processing (subject to legal/contractual restrictions).

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Privacy Officer at:

Review RX Reputation Management Email: [email protected]

Address: Fredericton, New Brunswick, Canada